Shipping policy
Last Updated: July 2026
Thank you for shopping with Midnight Alchemy. We take great care in preparing and packaging every order. Please review our shipping policy below.
Processing Time
Orders are typically processed within 2–5 business days after payment has been received. During product launches, sales, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
From time to time, we may offer free shipping promotions on qualifying orders.
Delivery Estimates
Delivery times begin after your order has been processed.
Estimated delivery:
- Standard Shipping (U.S.): 3–7 business days
- Priority Shipping (U.S.): 1–3 business days (when selected)
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Tracking Your Order
Once your package has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Addresses
Please ensure your shipping address is accurate before completing your purchase.
Midnight Alchemy is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.
If you notice an error, contact us immediately. We will do our best to update your order before it ships.
Lost, Stolen, or Delayed Packages
Once an order has been accepted by the shipping carrier, responsibility for delivery rests with the carrier.
If your package is marked as delivered but cannot be located, we recommend:
- Checking with household members or neighbors
- Looking around your delivery location
- Contacting the shipping carrier directly
While we’re happy to assist you in locating your shipment, Midnight Alchemy cannot guarantee replacement or refunds for packages confirmed as delivered by the carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping packaging
We’ll review your request and work with you to find an appropriate resolution.
International Shipping
International shipping may be available for select destinations.
Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.
Questions
If you have any questions about your order or shipping, please contact us through our Contact page.